Care Plans

Website Care and Support

Get UNLIMITED HELP for your Website.

Your Website Is Critical To Your Business

 

You have a website that is crucial to your business. It generates leads, customers and revenue. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

 

Software needs updating. All software. Including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

Do It Yourself?

 

Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments on your own.

Complete website support

How We Can Help

 

If you’re reading this page, then we know your website intimately. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

What Do We Offer?

 

We’ll do all the nitty gritty things you don’t want to so you can just enjoy being a superhero to your audience. Think of us as the Robin to your Batman. We will perform an unlimited number of small tasks on your website throughout the month to make sure every piece of content and code is perfect.

The Upside

 

Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself. This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.

What our Care Plans include

Support and Updates

 

Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. We take care of all your support, troubleshooting, minor updates and small content changes for you. Email the content changes (text or photos) and we’ll get them done for you usually on the same business day.

Security and Software Maintenance

 

Each month we perform our maintenance service checklist to keep your website secure and running smoothly. This includes software updates, security scans, and website performance optimisation. All of this is detailed within a monthly email report.

Page Builder

 

Great looking web pages are essential to help you convert your website traffic into leads and customers. Our PageBuilder is fast loading, mobile optimised and makes it faster for our team to insert content such as sign up forms, call to action buttons, image galleries for you, saving you both time and money.

Secure Backups

 

You’ve put a lot of resources into building up a valuable website, so losing any of it simply isn’t feasible. We include a disaster recovery plan, and an archive of backups both onsite and offsite.

Professional Training Videos

 

Unlimited access to step by step video tutorials on managing your content, eCommerce site and website SEO. The videos cover every aspect of using WordPress as an Editor. We use non-technical language and clear graphics that are easy to understand.

One-on-One Consulting Call

 

Strategic one-on-one phone session to get hands-on with your website growth strategy. We review website performance, talk about your business goals and lay out the path to help you use your website to achieve them.

  • Protect

  • $49/mo
    • Best for standard business websites updated monthly
    • Software updates
    • Weekly backups
    • Enterprise grade security 
    • 24/7 Uptime Monitoring
    • 30 min support time* (does not rollover)
    • Detailed Monthly Report
    • Monthly Google Analytics Report
    • Link scan & fixing
    • Performance optimisation
    • Video Tutorials
    • SEO keyword ranking
    • Consulting call
    • * Additional support: $120/hour

  • Maintain

  • $129/mo
    • Best for ecommerce /high traffic websites updated monthly
    • Software updates
    • Daily backups
    • Enterprise grade security 
    • 24/7 Uptime Monitoring
    • 1 hour support time* (does not rollover)
    • Detailed Monthly Report
    • Monthly Google Analytics Report
    • Link scan & fixing
    • Performance optimisation
    • Video Tutorials
    • SEO keyword ranking
    • Consulting call (quarterly)
    • *Additional support: $100/hour

  • Grow

  • $299/mo
    • Best for actively growing websites updated monthly
    • Software updates
    • Daily backups
    • Enterprise grade security 
    • 24/7 Uptime Monitoring
    • 2 hours support time* (rolls over up to 1 year)
    • Detailed Monthly Report
    • Monthly Google Analytics Report
    • Link scan & fixing
    • Performance optimisation
    • Video Tutorials
    • SEO keyword ranking
    • Consulting call (monthly)
    • *Additional support: $90/hour

  • Prosper

  • $699/mo
    • Best for actively growing websites updated weekly
    • Software updates
    • Hourly backups
    • Enterprise grade security 
    • 24/7 Uptime Monitoring
    • 5 hours support time* (rolls over up to 1 year)
    • Detailed Monthly Report
    • Monthly Google Analytics Report
    • Link scan & fixing
    • Performance optimisation
    • Video Tutorials
    • SEO keyword ranking
    • Consulting call (weekly)
    • *Additional support: $80/hour

Optional Packages

Website Hosting

from $15 p/m

 

Slow loading websites are often the cause of high bounce rates and frustrated users, which means fewer leads and less revenue for your business. We include a built-in Content Delivery Network (CDN) to optimise performance so your website loads faster for your visitors – anywhere in the world. Our hosting includes a 99.99% Uptime Guarantee and firewall security.

Content Marketing

from $400 p/m

 

We offer this package to help our clients create great content that increases brand awareness, website traffic and search engine rankings. From the content you send us, we will curate 1 blog post, 1 custom design image, 1 email campaign and 2 weekly posts for Facebook, Google+, Twitter and LinkedIn. We pair each update with relevant stock imagery.

Timeblocks

Dedicated Design and Support

 

Timeblocks are a discounted approach to purchasing bulk consulting time for use with any of the services we offer and bundling the time with your plan each month. Timeblocks are popular with our clients as they offer deep discounts, priority service, flexibility and long expiration dates.

We are ready to work closely with you to create incredibly clever solutions